PartsMarkt Buyer Terms and Conditions

These Buyer Terms and Conditions (the "Terms") govern the relationship between the operator of the PartsMarkt platform and every person who browses listings and purchases used auto parts through the platform. The Terms are drafted in plain and intelligible language in accordance with the Bulgarian Consumer Protection Act (CPA), Directive 2011/83/EU (Consumer Rights Directive) as amended by Directive (EU) 2019/2161 (the "Omnibus Directive"), and Regulation (EU) 2022/2065 (Digital Services Act). The Shipping Schedule and the Privacy Policy form an integral part of these Terms. The Platform's relationship with Sellers is governed by the Seller Terms and Conditions and the Commission Schedule.

1. Definitions and Parties. PartsMarkt as an Intermediary

1.1 Platform operator

The PartsMarkt platform, available at partsmarkt.com (the "Platform"), is operated by:

• Name: "Clyde Management" EOOD — a single-member limited liability company under Bulgarian law, represented by its manager Kaloyan Tsvetanov Naidenov
• UIC (EIK): 208422678
• VAT number: BG208422678
• Registered seat and address: 12 "Boris Arsov" St., Lozenets district, 1421 Sofia, Bulgaria
• Contact email: support@partsmarkt.com
• Supervising authorities: Commission for Consumer Protection (CCP/КЗП) and Commission for Personal Data Protection (CPDP/КЗЛД) — CCP: 4A "Slaveykov" Sq., 1000 Sofia, tel. 0700 111 22 (national number, dialable within Bulgaria), kzp.bg; CPDP: 2 "Prof. Tsvetan Lazarov" Blvd., 1592 Sofia, cpdp.bg, kzld@cpdp.bg

1.2 Definitions

• "Buyer" — a person who purchases goods through the Platform; as a rule, a consumer within the meaning of the CPA. The Terms apply both to Buyers with a registered account and to Guest Orders.
• "Seller" — a trader (a legal entity or a sole trader) carrying out the dismantling of end-of-life vehicles (ELVs) and/or trading in used auto parts, who offers goods through the Platform.
• "Listing" — an offer published by a Seller for the sale of a specific used auto part.
• "Order" — a contract of sale concluded through the Platform between a Buyer and a Seller.
• "Guest Order" — an Order placed without a registered account, where the Buyer provides an email address and receives a unique link for tracking and managing the Order.
• "Business Day" — a day from Monday to Friday which is not an official public holiday in the Republic of Bulgaria.
• "Durable Medium" — a means (e.g. email) enabling information to be stored and reproduced unchanged.

1.3 Intermediary role of the Platform

The Platform is an online marketplace (an online intermediation service): it provides the technical means for Sellers to publish listings and for Buyers to order, pay and receive delivery. The contract of sale for each item is concluded between the Buyer and the respective Seller. The Platform is not the seller of the goods and is not a party to the contract of sale; it provides the services described in Section 2.3.

2. Status of the Sellers and Split of Obligations

2.1 All Sellers are traders

Based on the Sellers' declarations and the verification performed by the Platform (Section 3 of the Seller Terms and Conditions), all Sellers on the Platform are traders. Sales by private individuals (non-traders) are not permitted. This means that for every Order the consumer Buyer benefits in full from the consumer rights under EU law and the CPA, which are exercised against the respective Seller as the party to the contract of sale.

2.2 Split of obligations between the Platform and the Seller

The obligations in connection with an Order are allocated as follows:

The Platform's assistance with disputes and claims supports, but does not replace or limit, the Buyer's statutory rights against the Seller.

3. Account, Guest Orders and Formation of the Contract

3.1 Account

The Buyer may register a free account with an email address. The Buyer must keep their data accurate and up to date, safeguard their credentials, and notify the Platform of any suspected unauthorised access. The Buyer is responsible for actions performed through their account.

3.2 Guest Orders

An Order may also be placed without registration (a Guest Order), where the Buyer provides an email address and delivery details. The Buyer receives at the specified email address an Order confirmation and a unique tracking link, through which they can see the status of the shipment and exercise the cancellation right under Section 5.4(b). The link gives access to the Order to anyone holding it — the Buyer should not share it. All consumer rights under these Terms and under the law apply equally to Guest Orders; rights for which the Platform provides functionality only to registered Buyers are exercised for a Guest Order via support@partsmarkt.com.

3.3 Ordering and moment of contract formation

The Buyer selects a Listing, specifies the delivery method and address, sees the final total price (item + delivery), and confirms the Order with an obligation to pay. The contract of sale between the Buyer and the Seller is concluded: (a) for payment by card or from wallet balance — upon successful completion of the payment; (b) for cash on delivery — upon confirmation of the Order by the Buyer. The Buyer receives an Order confirmation on a Durable Medium (email). When the ordering process is started, the item is temporarily reserved; if the payment is not completed, it is released for sale again.

3.4 In-Platform messaging

The Buyer may ask the Seller questions through the built-in messaging system from the Listing page. To protect against fraud and circumvention of the Platform, the full contact details of the other party (name, email, phone) are revealed only after a confirmed Order between the same Buyer and Seller, and upon the party's explicit request. Until then, communication takes place through the Platform.

4. Prices and Delivery Costs

4.1 Currency and dual display

Prices are quoted in euro (EUR) and simultaneously displayed in Bulgarian leva (BGN) at the official fixed rate of the Bulgarian National Bank of 1 EUR = 1.95583 BGN. Payments are processed in euro.

4.2 VAT

Each Listing states whether the quoted price includes VAT ("VAT included"), or excludes VAT ("excl. VAT"). The indication is shown beneath the price on the Listing page and during checkout.

4.3 Delivery costs

Delivery costs are borne by the Buyer, except where the Seller has enabled free delivery for the Listing. Each Listing shows either the delivery price specified by the Seller or an indicative price; the exact delivery price is calculated at checkout through a live quote from the courier based on weight, route and the chosen delivery method, and is shown to the Buyer before payment confirmation. The detailed rules and standard rates are set out in the Shipping Schedule.

4.4 Total price. No commission for the Buyer

Before confirming the Order, the Buyer sees the total amount due — the item price and the delivery costs. The Buyer does not owe the Platform any commission or fee for using it — the commission is owed by the Seller under the Commission Schedule. The Platform does not apply personalised pricing based on automated decision-making.

5. Delivery, Dispatch Deadlines and Receipt

5.1 Courier and delivery methods

Deliveries are performed exclusively via the courier company Speedy — to a Speedy office or to an address, at the Buyer's choice at checkout. The Platform organises the delivery by issuing the waybill; the courier collects the parcel from the Seller's address. Details are set out in the Shipping Schedule.

5.2 Dispatch deadline

Each Listing states a dispatch window in Business Days (2 Business Days by default). The Seller must hand the parcel to the courier within this window, counted from the date of the Order. The dispatch deadline and the remaining time are shown on the Order page.

5.3 One-time extension by the Seller

The Seller may, once per Order, extend the dispatch deadline by 1 to 3 Business Days, stating a reason. The Buyer is notified automatically (email and in-Platform notification). The extended deadline is final — a second extension is not possible.

5.4 Buyer's right to cancel the Order

Independently of the right of withdrawal under Section 6, the Buyer may cancel the Order with a full refund of the amount paid:

• (a) within 24 hours of placing the Order, provided the parcel has not yet been dispatched — through their account (for Guest Orders — via support@partsmarkt.com);
• (b) on delay or extension — at any time after the dispatch deadline has expired, and at any time after the Seller has extended the deadline under Section 5.3, for as long as the parcel has not yet been prepared for dispatch. The cancellation is performed with a button on the Order page, or on the tracking link for a Guest Order.

Upon cancellation under this Section, the Buyer receives a full refund of the entire amount paid (item and delivery) under Section 8.3.

5.5 Automatic cancellation on missed deadline

If the Seller does not dispatch the parcel by the expiry of the dispatch deadline (including any extension), the Platform automatically cancels the Order and refunds the Buyer the entire amount paid. Where a waybill has been issued but hand-over to the courier has not yet been confirmed, the system may apply a short technical grace period (up to 2 Business Days) before the automatic cancellation; where an extension has been used, the deadline is firm and no grace applies. The automatic check runs once daily; the Buyer's right under Section 5.4(b) does not depend on it.

5.6 Passing of risk

The risk of loss of or damage to the goods passes to the Buyer at the moment when the Buyer, or a third party designated by the Buyer (other than the carrier), physically takes possession of the goods.

5.7 Confirmation of receipt. Disputes before confirmation

After delivery, a Buyer with an account may confirm receipt of the item from the Order page. From the moment of payment until confirmation, the Buyer may open a dispute through the Platform (for a Guest Order — via support@partsmarkt.com), for example if the parcel does not arrive or what is received differs materially from the Listing. An open dispute suspends the release of the funds to the Seller until it is resolved; where the dispute is justified, the Platform refunds the Buyer the entire amount paid. If the Buyer neither confirms nor opens a dispute, the funds are released to the Seller under the weekly schedule following delivery (Section 8.2); this does not affect the Buyer's rights under Sections 6 and 7.

6. Right of Withdrawal (14 Days)

6.1 Content of the right

As the Order is a distance contract, the consumer Buyer has the right to withdraw from the contract without giving any reason, without owing any compensation or penalty, within 14 days. The right of withdrawal is exercised against the Seller as the party to the contract of sale; the Platform assists with its exercise.

6.2 Period

The period runs from the day on which the Buyer, or a third party designated by the Buyer (other than the carrier), takes physical possession of the goods. If the Seller has not provided the information on the right of withdrawal, the period is extended by 12 months; if the information is provided within those 12 months, the 14-day period runs from its provision.

6.3 Exercise

The Buyer exercises the right of withdrawal by an unequivocal statement to the Seller before the period expires — for example, using the model form in the Annex to these Terms. The statement may be submitted: (a) through the Platform — via the messaging system on the Order or at support@partsmarkt.com, in which case the Platform forwards it to the Seller and records the date of submission; or (b) directly to the Seller, whose details are stated in the Order confirmation. The burden of proof of exercising the right lies with the Buyer.

6.4 Return of the goods and return costs

The Buyer must return the goods to the Seller without undue delay and no later than 14 days from the withdrawal statement. The direct costs of returning the item are borne by the Buyer, unless the Seller has agreed to bear them — see also Section 7 of the Shipping Schedule. The Platform may provide a technical facility for arranging the return shipment via Speedy at the Buyer's expense.

6.5 Reimbursement of amounts paid

All amounts paid by the Buyer, including the initial delivery costs (except for supplementary costs of a delivery method chosen by the Buyer other than the cheapest standard one), are reimbursed without undue delay and no later than 14 days from the date of notification of the withdrawal. The reimbursement may be withheld until the goods have been received back or until proof of their dispatch is provided — whichever occurs first. The reimbursement is made through the Platform using the same means of payment used by the Buyer, unless the Buyer has expressly agreed otherwise, at no cost to the Buyer.

6.6 Liability for diminished value

The Buyer is liable only for the diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. As a rule, installing an auto part in a vehicle and operating it goes beyond the necessary handling and may give rise to such liability; however, the right of withdrawal itself is not extinguished by unpacking or inspecting the part.

6.7 Exceptions

The right of withdrawal does not apply in the cases provided for in Article 57 of the CPA, including for: goods made to the Buyer's individual order or clearly personalised to the Buyer's individual requirements; sealed goods which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection; goods which, after delivery, are by their nature inseparably mixed with other goods. Any Listing falling under an exception will state this before ordering.

7. Used Goods. Conformity and Claims

7.1 The goods are second-hand

All auto parts offered on the Platform are used (second-hand) or refurbished, unless the Listing expressly states otherwise. The condition of each part is indicated by a grade: A (excellent), B (good — normal traces of use), C (acceptable — visible wear and/or cosmetic defects described in the Listing) or R (refurbished/reconditioned). Normal wear consistent with the stated grade, age and mileage is not a lack of conformity.

7.2 One-year liability period

For used goods, by accepting these Terms and on the basis of the law (transposing Article 10(6) of Directive (EU) 2019/771), the parties to the contract of sale agree a liability period of the Seller for lack of conformity of one year from delivery — the statutory minimum for second-hand goods, instead of the general two-year period. The Buyer is informed of the second-hand nature of the goods and of the one-year period through the Listing and this Section.

7.3 Presumption of non-conformity

Any lack of conformity which becomes apparent within one year of delivery is presumed to have existed at the time of delivery, unless the Seller proves otherwise or this presumption is incompatible with the nature of the goods or of the lack of conformity.

7.4 Remedies

In case of a lack of conformity, the Buyer is entitled, under the terms and procedure of the law, to: repair or replacement of the goods, a proportionate reduction of the price, or termination of the contract (refund of the amount paid). The costs of returning non-conforming goods under an accepted claim are not borne by the Buyer (Section 7.2 of the Shipping Schedule).

7.5 Submitting claims

A conformity claim is made against the Seller, who is obliged to keep a register of consumer claims (рекламации) under the CPA. The claim may be submitted:

• through the Platform — after confirmed receipt, a Buyer with an account may open a claim from the Order page within the period stated in the Listing; the Seller responds through the Platform, and in case of disagreement the claim is referred for review by the Platform's team; or
• directly to the Seller — using the contact details from the Order confirmation, or via support@partsmarkt.com, from where it is forwarded to the Seller.

The Platform's claim system is a facilitation: the Buyer's statutory rights, including the one-year period under Section 7.2, do not depend on its availability or on any shorter "warranty" period stated in the Listing, and are not limited by it.

8. Payment and Refunds

8.1 Payment methods

The Buyer may pay:

• by card — via the licensed payment service provider Stripe; the amount is charged immediately upon confirming the Order;
• by cash on delivery — in cash/by card to the Speedy courier upon delivery (the item price plus delivery);
• from wallet balance — with available funds in the Buyer's wallet on the Platform (for registered users with an available balance).

8.2 Holding of the payment (escrow mechanism)

Amounts paid by card or from a wallet do not go directly to the Seller — they are received and held by the Platform (via its payment service provider) and released to the Seller only after the Buyer confirms receipt or, if no dispute has been opened, in the weekly release cycle following delivery. An open dispute under Section 5.7 suspends the release. This mechanism protects the Buyer: for as long as the funds have not been released, a full refund is immediately executable.

8.3 Refunds

Refunds due to the Buyer (upon cancellation, automatic cancellation, a justified dispute, withdrawal under Section 6 or termination under Section 7) are made through the Platform using the same means of payment — back to the card, or to the wallet balance respectively — unless the Buyer expressly agrees to another method, at no cost to the Buyer. For cash on delivery, if the amount has not yet been collected by the courier, the Order is simply cancelled with no payment obligation; if it has been collected, the refund is arranged with the Buyer.

8.4 Documents

The sale documents (invoice, fiscal receipt) are issued by the Seller as the party to the contract of sale. The Platform sends the Buyer a confirmation of the Order and of the payment on a Durable Medium.

9. Reviews, Ranking and Advertising

9.1 Verified reviews

Ratings and reviews of a Seller may be submitted only by Buyers with a confirmed Order from that Seller — the Platform allows a review to be submitted only from an account which has a confirmed Order for the relevant Listing. All published reviews therefore originate from genuine buyers; the Platform does not publish purchased or fictitious reviews and does not distort the selection of displayed reviews.

9.2 Main ranking parameters

The order in which Listings appear in search results and on the home page is determined by the following main parameters, in order of relative importance: (1) promoted status — Listings with an active paid promotion are shown before non-promoted ones; (2) the sort order chosen by the Buyer — "newest first" by default, with options to sort by price or condition grade; (3) relevance to the Buyer's search query and filters (including an exact OEM-number match).

9.3 Paid placement and advertisements

Promoted (featured) listings are paid placement by the Seller and are marked as promoted. Display advertisements from advertisers appear in separate slots labelled "Advertisement" (Реклама) and do not alter the order of organic results.

10. Prohibited Conduct

10.1 Prohibitions

When using the Platform, the Buyer must not: (a) provide false information or impersonate another person; (b) circumvent the Platform by negotiating or arranging payment for an item found on the Platform outside of it; (c) place fictitious orders or abuse the right of withdrawal, the dispute process or the claims process; (d) post unlawful, offensive or misleading content in messages or reviews; (e) use automated means to extract data from the Platform or compromise its security; (f) use the Platform for resale in the course of business without being registered as a Seller.

10.2 Graduated measures

In case of a breach, the Platform applies proportionate measures depending on severity and repetition: a warning; restriction of individual functions (e.g. messaging or reviews); suspension of the account; termination of the contract. The Buyer receives a notification with a statement of reasons on a Durable Medium and may object at support@partsmarkt.com. The measures do not affect Orders already concluded, except in cases of fraud, and do not limit the Buyer's statutory rights as a consumer.

11. Liability. Disputes and Supervising Authority

11.1 Liability of the Platform

The Platform provides the intermediation service with due professional care but does not guarantee uninterrupted and error-free operation. The Seller is responsible for the goods — their description, conformity, safety and lawfulness (Section 2). Nothing in these Terms excludes or limits: (a) the Buyer's rights as a consumer under mandatory provisions of law; (b) the Platform's liability for intent or gross negligence; (c) any liability which cannot be limited by law.

11.2 Complaints to the Platform

The Buyer may submit complaints and reports at support@partsmarkt.com. The Platform responds in good faith within a reasonable period not exceeding 30 days.

11.3 Alternative dispute resolution and supervising authority

The supervising authority for consumer protection is the Commission for Consumer Protection (CCP/КЗП) — 4A "Slaveykov" Sq., 1000 Sofia, tel. 0700 111 22 (national number, dialable within Bulgaria), kzp.bg. In a dispute with a Seller or with the Platform, the Buyer may also turn to the alternative dispute resolution bodies for consumer disputes — the general and sectoral conciliation commissions at the CCP — as well as to the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr. Using these avenues does not deprive the Buyer of the right to bring the matter before a court.

11.4 Governing law and jurisdiction

These Terms are governed by Bulgarian law. Disputes are referred to the competent Bulgarian court, and consumer claims may also be brought at the consumer's permanent address in accordance with procedural law. The mandatory consumer-protection provisions apply irrespective of these Terms.

12. Final Provisions

12.1 Amendments

The Platform may amend the Terms by publishing a new version with a new number and a permanent address, and notifying registered Buyers on a Durable Medium and/or upon their next login to the Platform. Amendments have no retroactive effect and do not apply to Orders concluded before their entry into force. A Buyer who does not agree with the amended Terms may stop using the Platform and close their account at any time, free of charge.

12.2 Severability

The invalidity of an individual clause does not affect the validity of the remaining clauses. The invalid clause is replaced by the mandatory legal rule or by a valid clause closest to its purpose.

12.3 Language and authenticity

The Terms are concluded in the Bulgarian language. The Bulgarian language version is the governing and authentic one; the English version is provided for convenience only, and in case of discrepancy the Bulgarian text prevails.

12.4 Storage on a durable medium

Each version of the Terms is available at a permanent address in a form allowing storage and reproduction (Bulgarian E-Commerce Act). The number of this version and its effective date are shown at the top of the page at its permanent address.

12.5 Entire agreement

These Terms, together with the Shipping Schedule and the Privacy Policy, fully govern the relationship between the Platform and the Buyer in connection with the use of the Platform.

Annex: Model Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)

• To: [name, address and email of the Seller — stated in the Order confirmation and on the Order page]
• I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods: [description of the item and Order number]
• Ordered on*/received on*: [date]
• Name of consumer(s): [name]
• Address of consumer(s): [address]
• Signature of consumer(s) (only if this form is notified on paper): [signature]
• Date: [date]

* Delete as appropriate.

The form (or any other unequivocal statement of withdrawal) may also be sent through the Platform — via the messaging system on the Order or at support@partsmarkt.com — and the Platform will forward it to the Seller and confirm its receipt to the Buyer on a Durable Medium.